Ecommerce Marketing Plan

Monday, December 15, 2008

Informative Articles


Ecommerce Marketing Plan

Concept of Service

The current work deals with marketing offer of e-commerce service. It highlights the essential steps of marketing of a brand-new firm offering services of website construction, design, programming, development, and promotion. The service should be provided exclusively online via the site of the company. Online business operations include ordering, agreement on requirements, elaboration of design, and providing constant customer support.

The service implementation process should include the following stages:

- Defining goals of the site. This may include either physical meeting or discussion of the product in question via Internet. - Developing the website structure. This stage is aimed at flashing out technical aspects of the site. It should include definition of necessary technology, type and specifications of site navigation.

- Website design and built. Developing layout and graphics of the site. This may include elaborating the company's genuine creative approach in developing the graphic looks of the order, or complying with the requirements presented by the customer as to general look of the project.

- Website programming and built. This stage depends on details of each specific project and definite requirements posed as to the quality and level of the site. Also, this process varies according to the kind of customer and destination of the site contemplated. All features of the site are subject to examination and test by both company's specialist and customer.

- Technical release of the site. Once technical aspects of the project finished, the customer should be provided with free consultation along with further site marketing and promotion services, techniques, and practical advice.

- Ongoing site maintenance. This is the stage when the job of creating the customer's site is finished. But the company guarantees keeping all its sites current in terms of graphics, technology, navigation and usability. After release of the site, the company continues working with the customer as to establishing a schedule for the website regular review and maintenance to meet clients' requests, accommodate users' feedbacks, incorporating new system updates and new technologies.

It is a fact that the idea of the internet-commerce of this type is not brand-new, and for a new company to enter the market and receive profit out of its business, it is necessary to invent some novel elements in the service offered. The innovative elements that this project contains compared to large variety of competitors functioning on IT e-commerce market are based on combination of cost leadership and differentiation generic strategies (according to M. Porter, [1]). Therefore, the project is launched in B2C format, though there can be differentiation of customers and hence differentiation of the level and variety of services offered to each individual customer, and the project is for-profit, small business case. This new business is intended to compete with both large business providers of site development services and small business representatives dealing with this issue.

Another unique feature of the project is wide variety of services included in one business offer. This includes: web-design, redesign of existing site, possibility of working with many programming languages, site management, allocation in search engines, animation, free hosting offer, email registration, web mail and POP3 access, ftp access, tools for web statistics, domain name registration, other services like full life website consulting, flash animation creation, elaboration of graphic and logo design, e-commerce and shopping carts, site management, administering and maintenance, banner ads, marketing, engine position enhancing and promotions, search engine optimization, software testing and even online training.

Industry Overview

The industry of e-commerce is one of the fastest and most dynamically developing industries worldwide. Today it is quite difficult to accurately define the impact of the Internet on commerce in exact figures, but according to the estimates by 2000 there were about 260 million Internet users worldwide and by mid 2003 their number has grown more than twice and reached 580 millions. By 2005, their number is estimated to reach more than 770 million.

These figures show that the Internet has become very important and significant business medium through which buyers and sellers not only conduct transactions that were earlier conducted live, but carry out



online-specific business buy-and-sell operations. Only three years ago, in the first three quarters of 2002, according to the figures of Department of Commerce [3], e-commerce transactions amounted to more than 20 billion dollars. It should be taken into account that those numbers are significantly lower than the amount of actual real transactions.

Today, e-commerce is booming. Market size of e-commerce has reached immense volumes. Moreover, this growth tends to accelerate. While in 2002 total volume of retail American e-commerce sales was fixed at $44 billion, one year later it increased to 56 billion. Then, in 2003, online sales made only 1.6 of total sales, providing the ground to suggest that there is very large growth potential. Online sales are predicted to rise to 2.9% by the year of 2007. Thus, Internet economy force became more integral part of the entire US economy than it has ever been. Research conducted by the Cisco Systems (available at [2]) shows that the Web is transforming the way people work and the revenue from Internet transactions annually grows by more than 50 percent. Jupiter Research [4] reports that American B2B Internet commerce rates increased noticeably over the past 5 years and amount from $336 billion in 2000 to $ 6.3 trillion in 2005. Jupiter mentions five industries that have more than half of all buying and selling operations online. These are: aerospace and defense, chemicals, electronics, motor vehicle and parts, and computer and communications equipment and software. Among these industries, computer and communications equipment and software is leading with estimated number of online sales in this 2005 year reaching to $1 trillion.

That is very important for the current study since the project in question is to be launched in computer and communications industry. Therefore, proceeding from the trends mentioned in the industry of electronic commerce, one can assume that the direction of one's business connected to online service and e-commerce, notwithstanding powerful competition, has all the chances to further develop and gain success since this market sector is subject to enhancement, development and transformation. Since the number of Internet users is growing and the number of companies willing to be represented on the Web is increasing along with the number of companies launching online business, there is very high and further increasing demand in providing programming, design, site development and marketing services. Therefore, a new firm in the industry theoretically has solid opportunities to enter the market, whatever saturated it may be, and successfully develop. On the basis of abovementioned, the outline of relevant business target market gets clearly seen.

Target Market

The target market of the project is very vast one. It varies from individuals with the minimum requirements as to functionality, appearance and program possibilities of the site, to large companies with more solid and expensive orders. Since there are very different kinds of customers with various interests and needs, each requiring different approach and professional level of performance, they should be segmented into distinct groups. By segmenting the customers, the company increases its chances on success.

The customers were divided according to the level of the desired product complexity. After such criterion, three levels can be distinguished: those requiring basic site development; intermediate level, and sophisticated one. Basic level implies comparatively low cost of services and is fine for individual customers, non-professional companies specializing, for example, in online selling of a small range of products. According to its name, this solution anticipates limited functionality, simple design, and quick implementation of the order.

Second group of customers comprises those with intermediate level orders. Such sites should include...

Full version of Ecommerce International Marketing Plan is available at Ecommerce Marketing Plan
About the Author

Anastasia Kurdina is a person of manifold gifts. Almost every her writing is followed by lavish testimonials from satisfied customers. Anastasia specializes in marketing, management, sociology and history. Anastasia is not an essay writer in a common sense. She is a Poet, an Analyst, an Artist, a Critic, ... . Get to know her better now at Your Personal Writer.



© 2006 "> - All Rights Reserved.

eCommerce: Installing and Configuring your Shopping Cart

Monday, December 15, 2008

Informative Articles


eCommerce: Installing and Configuring your Shopping Cart

You decided you're going to sell your products online. Or perhaps you don't want to sell them yet, only display your catalog. So how do you go ahead and implement your virtual shop? The answer is short: you need to install a shopping cart in your website. But let's go step by step and expand this simple answer to a brief explanation of the process. It will be better to know all the players involved in bringing your store up to life. There are many shopping cart solutions out there, you need to find the one that meets your needs. You will find open source solutions and paid ones. They will have different types of customer support and some of them may be ready to install in your hosting account. You need to find the right solution for you, if you're not an experienced user get one with good customer support or even hire a professional to help you in the process of setting it up.

First: you need a domain name for your store, and need to host it at a hosting company. If you already have the domain, you may skip this step. If you don't, you need to register the domain and then place it, host it, at a web server. You need to choose a hosting company which offers what you need. You will most probably need a database for your store and programming language support. Which language depends on the requirements to install the shopping cart of your choice. Some examples of programming languages are ASP, Php, Perl.

Second: if you plan to sell products, you need a payment processor, a company to process the payments you receive online, in real time. You can use a third party solution like PayPal, where you do not need to open a merchant account. Or you may choose a payment



processor company to accept credit cards online, where you also open your merchant account. Examples of these are Authorize.Net, WorldPay and SECPay. All companies charge different fees for their services, it is important to go over their fee structure and find the right solution for you. Most shopping carts come with payment processing integration modules so you can seamlessly connect your cart to the payment processor of your choice. If your processor is not included, you should consider requesting the integration development, if possible, or opt for a different payment processor.

Third: you need to install the shopping cart script in your domain, and configure it using the Administrator interface. This is a private, password protected area of your site that you use for all the store maintenance and admin tasks. You need to:

- choose the layout and looks of your site. - establish your products categories or groups, so they are organized - load your products - set your payment processor information - configure shipping options - configure taxes

This is only a short list including the more essential tasks. There may be more aspects involved in your particular implementation, depending on your particular needs and on the shopping cart you chose to install. If you think all this is rather confusing, you should consider getting professional help to get your store working.

About the author:

Veronica Bendersky is a Systems Engineer who specializes in web programming and online systems. She also offers web hosting at http://www.ayreshost.com, where you can get help in setting up your online store.



© 2006 "> - All Rights Reserved.